Terms & Conditions
Last updated: 1 January 2026 · Effective: 1 January 2026
1. Acceptance of Terms
By accessing and using the Iswarya Hospital website (www.iswarya.com), you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.
2. Use of This Website
This website is provided for general information about Iswarya Hospital's services, facilities, doctors, and health resources. You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of this site. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
3. Medical Disclaimer
The health information and content on this website are provided for general educational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website. In a medical emergency, call 044 2025 2025 or proceed to the nearest emergency department immediately.
4. Appointment Booking
Appointment requests submitted through this website are subject to availability and confirmation by Iswarya Hospital. Submitting an appointment request does not guarantee an appointment. We will contact you within one business day to confirm your appointment. Iswarya Hospital reserves the right to reschedule or cancel appointments with reasonable notice. Patients are requested to arrive 15 minutes before their scheduled appointment time.
5. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Iswarya Hospital or its content suppliers and is protected by Indian and international copyright laws. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from this website without prior written permission from Iswarya Hospital.
6. User-Submitted Information
When you submit information through our appointment, enquiry, or contact forms, you consent to Iswarya Hospital using that information to respond to your request and provide healthcare services. You represent that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account.
7. Limitation of Liability
Iswarya Hospital makes no warranties or representations about the accuracy or completeness of the website's content. To the fullest extent permitted by law, Iswarya Hospital, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your access to or use of the website, including any errors or omissions in any content.
8. Third-Party Links
This website may contain links to third-party websites for your convenience. These links do not signify our endorsement of those websites or their content. Iswarya Hospital has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
9. Payment & Billing
Fees for medical services are determined based on the nature of treatment, doctor consulted, and applicable procedures. Iswarya Hospital accepts cash, credit/debit cards, UPI, and cashless insurance from 25+ empanelled insurers. All payments are subject to prevailing tariff rates. Deposits may be required for elective procedures. Receipts will be provided for all payments.
10. Insurance & TPA
Iswarya Hospital is empanelled with over 25 insurance companies and Third Party Administrators (TPAs). Cashless facility is subject to the terms of your insurance policy and pre-authorisation approval from your insurer or TPA. Iswarya Hospital does not guarantee approval of cashless claims and shall not be responsible for disputes between the patient and their insurance provider.
11. Patient Rights & Responsibilities
As a patient, you have the right to receive respectful, dignified, and non-discriminatory care; access information about your diagnosis and treatment; privacy and confidentiality of your medical records; and a second opinion. You are responsible for providing accurate medical history, following agreed treatment plans, and treating hospital staff with respect.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu.
13. Changes to Terms
Iswarya Hospital reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.
14. Contact Us
If you have any questions about these Terms and Conditions, please contact: Legal & Compliance, Iswarya Hospital, 110 Rajiv Gandhi Salai, OMR Kottivakkam, Chennai – 600041. Email: cc@iswarya.com | Phone: 044 2025 2025