Privacy Policy
Last updated: 1 January 2026 · Effective: 1 January 2026
1. Information We Collect
We collect personal information you provide when booking appointments, filling enquiry forms, or contacting us. This includes your name, phone number, email address, age, gender, medical complaints, and payment details. We may also collect technical data such as IP address and browser type when you use our website.
2. How We Use Your Information
Your information is used to confirm and manage appointments, respond to enquiries, send health information and appointment reminders, improve our website and services, process payments securely, and comply with legal and regulatory obligations.
3. Medical Records & Confidentiality
All medical information you share with Iswarya Hospital is treated as strictly confidential and protected under Indian medical law. Your medical records are only accessed by treating physicians and authorised clinical staff. We do not share your medical information with third parties without your explicit written consent except where required by law.
4. Sharing of Information
Iswarya Hospital does not sell or rent your personal information to third parties. We may share your information with: (a) Insurance companies and TPAs for cashless claim processing with your consent, (b) Regulatory authorities as required by law, (c) Diagnostic and laboratory partners involved in your care.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal and medical data from unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmission.
6. Cookies
Our website uses cookies to improve your browsing experience. These are small text files stored on your device. You can disable cookies in your browser settings, though this may affect certain website functionality.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at cc@iswarya.com or visit our hospital. We will respond to all requests within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently.
9. Children's Privacy
We do not knowingly collect personal information from children under 18 without parental consent. Parents or guardians may contact us to review or delete a child's information.
10. Changes to This Policy
Iswarya Hospital may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our website after changes constitutes your acceptance of the updated policy.
11. Contact Us
For any privacy-related queries, please contact: Privacy Officer, Iswarya Hospital, 110 Rajiv Gandhi Salai, OMR Kottivakkam, Chennai – 600041. Email: cc@iswarya.com | Phone: 044 2025 2025